What is a WhatsApp CRM?
A WhatsApp CRM connects your business WhatsApp number to a customer relationship management system, so every chat becomes a tracked lead with an owner, a stage and a next step instead of a message buried in someone's phone.
Sentinel does this for WhatsApp, Instagram DMs, Facebook Messenger, email and your website forms together, which matters because most customers contact a business on more than one channel.
What you get
Shared WhatsApp inbox
The whole team works from one inbox. Conversations are assigned, so two people never reply to the same customer.
Every chat becomes a lead
New conversations create a lead automatically with the contact, the message and the source channel.
AI sorts and drafts
Sentinel's AI decides whether a chat is B2B or B2C, scores it, and drafts a reply your team can send in one tap.
Reply-time targets
Conversations waiting too long turn red, so hot leads never sit unanswered overnight.
Templates with shortcuts
Type “/” to insert saved replies with the customer's name filled in.
Quote from the chat
Send a quote the customer can accept online, then invoice in one click.
Questions
Does Sentinel work with the WhatsApp Business API?
Yes. Sentinel connects to WhatsApp through Meta's official WhatsApp Business Platform. Your business needs a verified Meta business account approved for messaging; until then you can capture leads from email, website forms and CSV imports.
Can several salespeople share one WhatsApp number?
Yes. That is the main reason teams use a WhatsApp CRM: every conversation is visible in the shared inbox, assigned to one owner, and the full history stays with the business when people change roles.
How much does a WhatsApp CRM cost?
Sentinel's Growth plan, which includes all channels, is ₹1,499 per user per month billed yearly. Starter is ₹799 and includes two messaging channels.
Every lead, answered and sorted.
Start with Sentinel CRM today.